Rogers to Implement 1.6% Fee on Credit Card Payments

As we move into 2027, Rogers customers outside Quebec will encounter a new financial fee. Starting January 17, 2027, Rogers will begin charging a 1.6% fee on credit card bill payments. This move, which excludes customers in Quebec, is part of a broader trend seen across various industries. Let's explore the reasons behind this decision, its implications, and the potential solutions available to manage this change effectively.

Understanding Rogers' 1.6% Credit Card Fee

The introduction of a 1.6% fee by Rogers for credit card payments is driven by the processing fees that the company incurs. Credit card companies impose transaction fees on businesses, and Rogers has opted to pass these costs onto its customers. This fee will apply whenever a customer pays their Rogers bill using a credit card, whether through automatic payments or one-time transactions.

It is important to note that other payment methods, such as debit cards or direct bank withdrawals, do not incur this fee. Rogers encourages its customers to consider these alternative options to avoid additional charges.

Special Provisions for Quebec Customers

Customers residing in Quebec are exempt from this fee. This exemption is due to specific consumer protection regulations in the province, which limit the ability of companies to add credit card processing fees. In addition, some customers on specialized plans, such as "Connected for Success" or those who were previously Shaw Mobile customers, are also exempt from these fees.

Customers affected by the fee can easily verify these charges during the payment process. For one-time credit card payments, a summary detailing the total bill amount, credit card processing fees, and applicable taxes is provided before payment confirmation.

Strategies to Avoid Processing Fees

Faced with these new charges, consumers have several options to avoid paying extra fees. Here are some practical solutions:

• Use Alternative Payment Methods: Payments by debit card or automatic bank withdrawals are not subject to the 1.6% fee. These options are easy to set up via the MyRogers or MyRogers (Shaw) platforms.
• Reevaluate Pricing Plans: Customers on specialized plans may qualify for exemptions. It might be worth checking if your current plan allows you to avoid these fees.
• Stay Informed with Société Flash: To keep up with developments and practical advice, readers can regularly check our News section.

FAQs

Why doesn't the fee apply to Quebec customers?

Consumer protection regulations in Quebec prohibit or limit the application of additional fees for credit card payments, hence the exemption.

Which other plans are exempt from this fee?

Customers benefiting from certain specialized plans, such as "Connected for Success" or former Shaw Mobile clients, are not affected by these fees.

How can I change my payment method to avoid the fee?

Customers can switch to direct bank withdrawals or debit card payments by logging into MyRogers or MyRogers (Shaw).

Does the fee appear on my monthly bill?

Yes, the monthly bill will indicate the total amount, including any credit card processing fees, and the scheduled payment date.

Conclusion

As Rogers introduces this 1.6% fee on credit card payments, customers still have options to avoid these additional charges. For those looking to understand the implications or optimize their payment methods, choosing fee-free options is advisable. For practical tips and up-to-date information, visit Société Flash to learn more about how we can help you stay informed and save.